For Consumers: Marketplace Practices and Tips
Complaints and Resolving Marketplace Purchase Disputes
How to Complain Effectively
When I encounter unsatisfactory services or products, I just chalk it up as a learning experience. Why should I complain?
How long after the incident should I issue my complaint?
Who should I direct my complaint to?
How can I complain effectively?
Make sure you have proof of payment or proof of dealings with the business. Make copies of receipts, canceled cheques, guarantees and any other correspondence between yourself and the business. Never give away the original copy.
The best approach is to be polite but firm. Do not lose your temper or your sense of humor. Be persistent. Do not give up until you feel you have received a satisfactory response.
It is important that you be reasonable and fair. You should determine the business's refund policy before making any purchases and ensure that you have properly complied with the terms and warranties. You have no legal right for a refund unless the goods are defective.
What should I do if the seller refuses to recognize my complaint?
Consumer Protection Division of the Financial and Consumer Affairs Authority of Saskatchewan
Better Business Bureau of Saskatchewan Inc.
Corporations Registry of Information Services Corporation
You have a valid complaint if you answered:
How to Write a Complaint Letter
The following points will help you write an effective letter of complaint.
How to File a Complaint with the Consumer Protection Division
The first step is to try to resolve the complaint with the business directly. If this fails, talk with one of the staff at the Consumer Protection Division toll free at 1-877-880-5550 or, in Regina at 306-787-5550. If the staff recommends that you file a formal complaint, you may use the printable form below.
Please ensure that the entire form is completed and that you include with the form all supporting documentation. You may forward your complaint by fax to 306-787-9779 or mail to:
Consumer Protection Division
This information is being collected for the purpose of a possible complaint investigation in accordance with the statutes administered by the Consumer Protection Division. While these are exceptions as a general rule, complaints should pertain to transactions involving individual persons as consumers and not business to business transactions.
When necessary, the information provided may be disclosed to law enforcement agencies or in connection with legal proceedings.