FCAA is Saskatchewan’s financial and consumer marketplace regulator.
The Ticket Sales Act protects Saskatchewan consumers by regulating ticket sales to entertainment and sporting events. The legislation ensures that ticket resellers cannot acquire tickets to events before they go on sale to the public, and that "local" residents have the first chance to buy tickets.
The Ticket Sales Act applies only to musical, dramatic, and sports events held at the 7 major event centres in Saskatchewan: Casino Regina, Casino Moose Jaw, Credit Union Centre (now known as the SaskTel Centre), Evraz Place, Mosaic Stadium, the Saskatchewan Centre of the Arts (now known as Conexus Arts Centre), and TCU Place. The Act does not include fundraising or educational events.
For information about ticket sales select from the options below.
For concerts and dramatic events, the primary seller can sell tickets only to people in Saskatchewan, Alberta, Manitoba, the Northwest Territories, North Dakota and Montana (jurisdictions that share a border with Saskatchewan), until the end of the first hour where tickets are sold to the general public for the first time. For sporting events, the primary seller can sell tickets only to persons living in Canada, until the end of the first hour where tickets are sold to the general public for the first time.
The first hour sales rule does not apply if the purchaser must obtain tickets at the venue.
The primary ticket seller cannot advertise or post links to secondary ticket sellers (also known as "ticket resellers") as part of any sale of tickets. Legitimate ticket exchanges are exempt from the advertising restriction, but only for consumer-to-consumer sales, and the advertising or posted link must be sanctioned by the artist, promoter, sports team, or sports league involved.
No person other than the primary seller can resell, advertise, or list for resale, any tickets to an event until at least 48 hours after a primary seller made the tickets available to the general public. The 48-hour rule applies at all of the 7 major event centres in Saskatchewan.
After 48 hours, the legislation does NOT prohibit advertising or reselling tickets, and it does not place any controls on the price for which tickets can be resold.
If you buy from a resale site within the first 48 hours, tickets might be fake.
Tickets may be fake if:
If you buy from a resale site and get a fake ticket, it may be easier to get a refund by purchasing tickets with a credit card compared to cash or debit. Read the terms and conditions on the card to understand what protections are available.
No person can sell, advertise, or list for sale, in any manner, any tickets to an event in Saskatchewan unless the tickets are in the person's possession or control.
The Act makes it illegal to use computer software to automatically buy tickets. No person can use or sell software to avoid or defeat any of the following on a ticket seller's Internet website:
A consumer seeking a court injunction, an order of specific performance, compensation for a loss of an amount greater than $30,000, or a class action, must commence the action in the Court of Queen's Bench. A consumer who has suffered a loss as a result of a contravention of the Act may commence an action in Small Claims Court if the loss is $30,000 or less.
The court may:
If convicted of a first offence, individuals can be fined up to $5,000, or imprisoned for up to one year, or both; and companies can be fined up to $10,000. For each subsequent offence the penalty for individuals is a fine of up to $10,000, or imprisonment of up to one year, or both; and a fine of up to $500,000 for companies.
If consumers wish to file a formal complaint about ticket sales, they can contact the Consumer Protection Division toll free at 1-877-880-5550 or by email at firstname.lastname@example.org