Until July 30, 2021, the FCAA is open by appointment only. Please contact staff members by phone or email to arrange a meeting. Visit our telephone directory for staff contact information. For further assistance you can contact 306-787-5645. If you are attending a meeting in-person, masks are voluntary and there are no physical distancing requirements.
FCAA is Saskatchewan’s financial and consumer marketplace regulator.
The Credit Union Act, 1998 provides the overall framework for the incorporation and regulation of credit unions in Saskatchewan. The Act describes the responsibilities, obligations and powers of credit unions, the Registrar of Credit Unions, and the Credit Union Deposit Guarantee Corporation.
For information about credit unions select from the options below.
If you have a complaint about a credit union, we encourage you to take the following steps to resolve it.
Step 1: Talk to your Credit Union
Credit unions are responsible for resolving complaints because they are able to address issues directly. Ask to speak to a manager or customer service representative of the credit union branch where you encountered a problem. If you are not satisfied with the response credit unions have an internal Ombudsman or compliance office that can review unresolved concerns.
Step 2: Contact the SaskCentral* Ombudsman
You can contact the SaskCentral Ombudsman if your concern is not resolved after talking to your credit union.
The SaskCentral Ombudsman will seek to resolve complaints fairly and does not advocate for you or the credit union when investigating. This service is free.
Office of the SaskCentral Ombudsman
2055 Albert St., P.O. Box 3030
Regina, SK S4P 3G8
*SaskCentral is a trade association that supports credit unions by providing them with operational, legislative and regulatory support.
Step 3: Ombudsman for Banking Services and Investments (OBSI)
OBSI is an independent, national organization that investigates customer complaints against financial service providers, including credit unions. If you’ve followed steps 1 and 2 and your complaint is still unresolved, contact OBSI.
Ombudsman for Bank Services and Investments
401 Bay Street, Suite 1505 P.O. Box 5
Toronto, ON M5H 2Y4
Credit unions own Credit Union Central of Saskatchewan also known as SaskCentral, which functions as liquidity manager and key service supplier for Saskatchewan credit unions.