Consumer Rights is a free online solution to resolve disputes between businesses and consumers.
Business and consumers can use Consumer Rights to:
The first step to resolve a consumer issue online is completing the Consumer Rights pathway to determine mutual rights and responsibilities and if the dispute could be valid. Click here to start completing the pathway.
After completing the pathway, users whose dispute appears to be valid can start the dispute resolution process through the online portal Resolve my Consumer Dispute.
The Consumer Rights pathway will:
Consumer Rights provides information in the following areas:
The Resolve My Consumer Dispute portal helps parties achieve a fair a resolution.
This neutral, confidential, and secure environment enables users to negotiate directly with each other to reach an agreement.
In the portal: