Financial and Consumer Affairs Authority of Saskatchewan

FCAA is Saskatchewan’s financial and consumer marketplace regulator.

Tips when planning a vacation

  • Tips when planning a vacation

    Travel agents and websites can make planning a trip easy and effortless. They can be a good resource for finding group discounts or taking care of complicated paperwork. However, consumers should always take steps to protect themselves. It’s important to exercise caution when signing a travel contract with a third party.

    Here are five simple things consumers can do to protect themselves when booking a trip:

    1. Pay with a credit card (make sure you know which currency – CAD, USD, Pound, EURO, etc. is being used). It is easier to get a refund through a credit card provider.
    2. Minimize or avoid cash/cheque deposits. It may be more difficult or impossible to get a refund if the third party goes out of business.
    3. When booking airfare/hotel/car rental through a third party (online or in person), confirm your booking with the actual supplier to ensure the reservation was received and that the dates and details are correct.
    4. Make sure to thoroughly read the cancellation policy set out in your travel contract.
    5. Do some research – read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies (ACTA), to confirm that the third party is well established and has a good reputation within the community.
       

    For questions about travel agencies or to file a complaint, contact the FCAA at 1-877-880-5550 or consumerprotection@gov.sk.ca.

    Consumer Protection Division

    Suite 500, 1919 Saskatchewan Drive

    Regina, Saskatchewan S4P 4H2

    Tel: (306)787-5550

    Toll free: (877)880-5550

    Fax: (306)787-9779

    Email: consumerprotection@gov.sk.ca

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