Financial and Consumer Affairs Authority of Saskatchewan

FCAA is Saskatchewan’s financial and consumer marketplace regulator.

Tips for choosing a travel agent

  • Tips for choosing a travel agent

    As winter approaches, you may be looking to escape to sunny beaches and warmer climes, and may be thinking about contacting a travel agent for help.

    Travel agents can be a good resource for finding group discounts or taking care of complicated paperwork. Consumers should always take steps to protect themselves, however.

    There are three simple things consumers can do to protect themselves when doing business with travel agents:

    1. Pay with a credit card. It is easier to get a refund through a credit card provider, if it becomes necessary.
    2. Minimize or avoid making deposits in cash or by cheque. It may be more difficult or impossible to get a refund if something goes wrong.
    3. Do some research. Read customer reviews and check with the Better Business Bureau and the Association of Canadian Travel Agencies (ACTA). Confirm that the agency is well-established and has a good reputation within the community.

    For questions about travel agencies or to file a complaint, contact the FCAA at 1-877-880-5550 or

    Consumer Protection Division

    Suite 500, 1919 Saskatchewan Drive

    Regina, Saskatchewan S4P 4H2

    Tel: (306)787-5550

    Toll free: (877)880-5550

    Fax: (306)787-9779


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