FCAA is Saskatchewan’s financial and consumer marketplace regulator.
Did you know that when you buy something in Saskatchewan it comes with warranties? Most people know they can buy additional and extended warranties from retailers for things like electronics and furniture, but there are also automatic warranties (search for statutory warranties) offered under provincial law.
For information about warranties select from the options below.
Products must match the descriptions made in advertising, in writing and verbally. If someone is selling a product, it must be accurately described and match the product for sale. If, for example, an ad says a fridge comes with an automated ice cube maker and water dispenser, it should.
Goods must be durable for a reasonable period of time. Depending on the description of the product, the price you paid, and required maintenance, it should perform as intended. If, for example, you bought a brand new television, took it home, and it stopped working shortly after, you can ask the retailer to help with fixing or replacing the television.
The quality of many products is often demonstrated with samples. The samples shown to consumers must match the rest of the purchased goods. Paint swatches, flooring samples, and other construction materials, for example, are often shown before a sale is made. The colour of the paint in the cans must match the swatches. Flooring must match the quality and description of what was shown.
Be sure to keep records, invoices, and receipts of your purchases. Most retailers will require proof of purchase and documentation when you want to exercise your warranty rights.
The warranties listed above may have some exceptions or qualifications, and there may be additional warranties listed in The Consumer Protection and Business Practices Act. To learn more about warranties, see the Act, or contact the FCAA Consumer Protection Division at 1-877-880-5550 or firstname.lastname@example.org.