Government of Saskatchewan
Friday, March 23, 2018
Financial and Consumer Affairs Authority

Three tips for picking a travel agent

plane taking off

A travel agent may be able to help you avoid winter and escape to sunny beaches and a warmer climate. They can be a big help when it comes to finding group discounts or taking care of complicated paperwork but you should always take steps to protect yourself in case an agency goes out of business or has problems delivering services.

  1. Pay with a credit card –It is easier to get a refund through a credit card provider.
  2. Minimize or avoid cash or cheque deposits. It may be more difficult or impossible to get a refund if something goes wrong.
  3. Do some research – read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies (ACTA), and confirm that the agency is well established and has a good reputation within the community

Call Consumer Protection Division

If you have questions about Travel Agencies or want to file a complaint, you can contact us toll free at 1-877-880-5550 or by email:

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