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Financial and Consumer Affairs Authority of Saskatchewan

FCAA is Saskatchewan’s financial and consumer marketplace regulator.

Tips when planning a vacation

  • Tips when planning a vacation

    Third party providers, such as travel agents and travel planning websites, can help make planning a vacation easier. While these providers take care of paperwork and may offer discounts, consumers should be aware of how to protect themselves when signing a travel contract.

    Here are five ways that consumers can protect themselves when booking a trip:

    • When booking airfare, a hotel, or a car rental through a third party, confirm your booking with the actual supplier to ensure that the reservation was received and correct.
    • Pay with a credit card. It’s easier to get a refund through a credit card provider. But first, make sure you know what currency is being used (make sure you account for exchange rates).
    • Minimize the use of cash or cheque deposits when working with someone on your holiday. It may be more difficult or impossible to get a refund if the third party goes out of business.
    • Thoroughly read the cancellation policy set out in your travel contract. Make sure you know what to do in a worst-case scenario.
    • Do research, read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies (ACTA) to confirm that the third party is well established and has a good reputation.

    For questions about travel contracts or to file a complaint, contact the FCAA at 1-877-880-5550 or

    Consumer Protection Division

    Suite 500, 1919 Saskatchewan Drive

    Regina, Saskatchewan S4P 4H2

    Tel: (306)787-5550

    Toll free: (877)880-5550

    Fax: (306)787-9779


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