The FCAA is closed to the public. Read our COVID-19 alert to see what changes have been made in response to the crisis.
FCAA is Saskatchewan’s financial and consumer marketplace regulator.
Due to COVID-19 there may be additional restrictions that apply to travel insurance, and it may not be available at all. In addition, circumstances may change while you are travelling that may impact your ability to make a claim under the policy. Please contact a licensed insurance agent or insurer for further information regarding these restrictions before purchasing a travel insurance policy.
When planning a trip outside of Canada, people often consider purchasing travel insurance. Travel insurance protects you in case of unexpected medical emergencies and related expenses that may happen while you are travelling.
There are many different types of travel insurance available. Policies may include coverage for medical related losses if you get injured or sick while travelling such as hospitalization and ambulance costs, or non-medical coverage such as trip cancellation/interruption and lost baggage. Trip cancellation/interruption insurance provides protection if you need to cancel your trip due to a covered risk. It’s important to know what kind of coverage you have so you don’t get caught footing the bill for something you thought was covered.
Here are some important tips to consider:
If your claim was denied by your insurance provider, call them and try and resolve the issue.
If you are still not satisfied with the response, contact the OmbudService for Life and Health Insurance (OLHI) in the case of health claims, or the General Insurance Ombudservice in the case of property claims. These organizations provide independent complaint resolution and information services for the insurance industry. Time restrictions might apply, so make sure to ask the OmbudService about limitation periods.
OmbudService for Life & Health Insurance
401 Bay Street, PO Box 7
Toronto, Ontario M5H 2Y4
Toll Free Canada: 1-888-295-8112
General Insurance Ombudservice
10 Milner Business Court, Suite 701
Toronto, Ontario M1B 3C6
Toll Free Canada: 1-877-225-0446
If you want to file a complaint about an insurer, please contact FCAA:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, Saskatchewan S4P 4H2
Phone: (306) 787-6700
Fax: (306) 787-9006
If you want to file a complaint about an insurance agent, please contact:
Insurance Councils of Saskatchewan
2631 - 28th Avenue
Regina SK S4S 6X3
Bus (306) 347-0862
Fax (306) 347-0525