How to Use the Consumer Rights Services

This webpage contains resources to help you use the Consumer Rights pathway. Click on the headings below to jump to a specific topic. 

The Process at a Glance
Consumer Rights Pathway Resources
Video Tutorials and Help Guides
Saskatchewan Account Help
Further Assistance 

The Process at a Glance
The Consumer Rights pathway encourages consumers to resolve the issue directly with the business, by providing information and tools in a user-friendly format. Where this is not possible, the consumer can file a dispute in the Resolve my Consumer Dispute service. 

 
Consumer Rights Pathway Resources
Completing the Consumer Rights pathway is an easy process.

 
Video Tutorials and Help Guides
Help Videos

Consumer Rights: Introduction to the Pathway

Consumer Rights: How to Use the Pathway

Consumer Rights: How To File A Dispute 

Help Guides

• Consumer Rights User Guide for Business 
• Consumer Rights User Guide for Consumers

Quick Guides

• Consumer Rights Quick Guide - Saskatchewan Account
• Consumer Rights Quick Guide - Consumers
• Consumer Rights Quick Guide - Business
   

Saskatchewan Account Help
A Saskatchewan Account is required to access the Resolve My Consumer Dispute service. To sign up or learn more about a Saskatchewan Account, visit the Saskatchewan Account Help Centre.


Further Assistance 
Questions about the Consumer Rights pathway or the Resolve my Consumer Dispute service can be directed to consumerprotection@gov.sk.ca.