How to Use the Consumer Rights Services

This webpage contains resources to help you use the Consumer Rights pathway. Click on the headings below to jump to a specific topic. 

The Process at a Glance
Consumer Rights Pathway Resources
Video Tutorials and Help Guides
Saskatchewan Account Help
Further Assistance 

The Process at a Glance
The Consumer Rights pathway encourages consumers to resolve the issue directly with the business, by providing information and tools in a user-friendly format. Where this is not possible, the consumer can file a dispute in the Resolve my Consumer Dispute service. 

 
Consumer Rights Pathway Resources
Completing the Consumer Rights pathway is an easy process.

 
Video Tutorials and Help Guides
Additional video tutorials and help guides coming soon.

Help Guides

• Consumer Rights User Guide for Business 
• Consumer Rights User Guide for Consumers

Quick Guides

• Consumer Rights Quick Guide - Saskatchewan Account
• Consumer Rights Quick Guide - Consumers
• Consumer Rights Quick Guide - Business
   

Saskatchewan Account Help
A Saskatchewan Account is required to access the Resolve My Consumer Dispute service. To sign up or learn more about a Saskatchewan Account, visit the Saskatchewan Account Help Centre.


Further Assistance 
Questions about the Consumer Rights pathway or the Resolve my Consumer Dispute service can be directed to consumerprotection@gov.sk.ca.