File a Complaint

File a complaint

The Superintendent of Insurance has delegated authority to the Insurance Councils of Saskatchewan to regulate insurance brokers and agents. The councils, which include general insurance, hail insurance, and life insurance, have the ability to regulate in their areas of expertise. Among their various responsibilities, the councils handle:

• licensing;
• establishing bylaws;
• conducting investigations and handling complaints; and
• conducting hearings on agent and adjuster licensing and disciplinary matters.

If you have a complaint about an insurance agent, please contact the Insurance Councils of Saskatchewan.

Filing a complaint against an insurance company

If you have a complaint against an insurance company that does not relate to damage to property, you can file a complaint with the Superintendent of Insurance.

Before filing a complaint, it is best to attempt to resolve the matter directly with the company or agency. It is important to note, however, that Saskatchewan laws set out limitation periods for starting court action. You may wish to consult a lawyer regarding any limitation periods that may be applicable.

To register a complaint against an insurance company, please complete an insurance complaint form and return it to the address provided on the form.

For complaint inquiries or more information, please contact:

Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
4th Floor, 2365 Albert Street
Regina, Saskatchewan S4P 4K1
Phone: (306) 787-6700
Fax: (306) 787-9006
Email: fid@gov.sk.ca