For information about legislation obligations select from the Acts below.
Pursuant to The Consumer Protection and Business Practices Act, it is an offence to make a false claim, deceive, mislead, take advantage of a vulnerable consumer or commit an unfair trading practice.
The Consumer Protection and Business Practices Act automatically gives a statutory warranty to anyone making a personal or household purchase. Such statutory warranties do not have to be in writing and include:
The requirement that the products or goods acquired must:
Under theses warranty provisions, the consumer may be entitled to a repair, exchange, refund, or court-ordered damage award (typically in that order).
These warranties generally also apply to subsequent individual owners.
In The Consumer Protection and Business Practices Act regulate specific consumer transactions including: delivery of unsolicited goods, personal development services (health, fitness, modeling development, gym memberships, martial arts training, etc.), travel or vacation club contracts, contracts for personal items that are entered into over the phone or by mail, and purchase and use of gift cards.
Notwithstanding these regulations, it should also be understood that there are consumer responsibilities, including the duty to first make a reasonable effort to minimize any loss resulting from an unfair practice and to attempt to resolve a dispute with a supplier before taking further action.
For additional information or clarification, call FCAA at 1-877-880-5550.
The Sale of Goods Act is the primary law governing the sale of property other than land and establishes general rules that affect the formation of contracts including direct sales contracts unless The Direct Sellers Act specifically overrides a provision. Provisions in The Sale of Goods Act include legislation outlining the rules governing:
For more information see The Sale of Goods Act.